NDIA Weekly Q & A – 24 March 2017

The NDIS have launched a new ‘weekly Q & A’ news item which addresses common questions raised by participants in the Scheme. This is a great resource for consumers and staff to access quick and simple responses to questions about the Scheme.

Q. How do I pay providers or support workers if I self-manage my own plan?

  1. You can read about employing and paying staff in the ‘Paying Support Staff’ section of the ‘Self-managing Your Plan’ fact sheet available here.  You may also want to look at this fact sheet on directly engaging your own staff.

Q. How do I follow up a plan review if I don’t think the plan reflects my goals or the goals of the person I care for?

  1. If you are unhappy with a decision about the support budget(s) in your plan, you may request a review of the plan decision. To find out more about requesting a review of your plan you can contact us on 1800 800 110 or visit the internal review of a decision page on our website. You can also find more information on the Reviewing My Plan page on the website.


Q. When will people living in rural, remote and very remote areas have the same level of access to the NDIS as the rest of the country?

  1. We understand that there are challenges in ensuring equitable access to all Australians. You can read the National Disability Insurance Agency’s ‘Rural and Remote Strategy’ and ‘Aboriginal and Torres Strait Islander Engagement Strategy’on the website.

Key components of these are a commitment to working with and drawing upon the existing strengths and features of rural and remote communities, along with properly and collaboratively engaging with Aboriginal and Torres Strait Islander communities.

Q. Does the NDIS cover a CPAP machine?

A Continuous Positive Airway Pressure (CPAP ) machine uses mild air pressure to keep your airways open. See a detailed explanation on the USA National Health, Lung and Blood Institute website.

It is generally used to treat sleep-related breathing disorders, including obstructive sleep apnea (OSA). It may also be used to treat pre-term infants who have underdeveloped lungs.

There may be some cases where a CPAP (or more likely a Bilevel Positive Airway Pressure (BiPAP)) machine is reasonable and necessary to address a participant’s functional need related to their disability.

Generally, a CPAP machine is related to a medical condition and is usually more appropriately funded or provided through other general systems of service delivery or support services such as the health care system, rather than the NDIS (see the Operational Guideline – Planning: Appendix 1).

In the Operational Guidelines on Including Specific Types of Supports in Plans – Assistive Technology, ‘the NDIA must consider, amongst other matters, whether the support is related to a participant’s disability (see What are the general criteria for supports?).’

Q. What is covered for a bathroom modification? Are there guidelines to follow regarding pricing?

The Operational Guidelines on Including Specific Types of Supports in Plans – Home Modifications provides general guidance on the type of home modifications supports, including bathroom modifications, that could be funded under the NDIS.

The Frequently Asked Questions (FAQs) about Home Modifications also provides further guidance on the NDIA approach to home modifications with examples in Guidance for Home Modifications Assessors. Value for money pricing is sought through market quotations from more than one supplier.

Q. I’m still waiting for my plan review – when is it going to happen?

  1. We’ve noticed a lot of these types of questions about peoples’ personal circumstances coming through our social channels the last couple of weeks.

The National Disability Insurance Agency is committed to providing as many of its resources as possible to delivering the Scheme. The Agency is also really committed to peoples’ privacy. Because of this, we are unable to respond to enquiries about individual circumstances on our Facebook page currently.

We established this weekly QandA forum because we are reading your comments, and want to answer the most commonly asked questions, including those with answers we think will be helpful to a wide range of people who visit our social media channels.

Please keep those questions about the Scheme coming!

To see the Q&A released to date visit the NDIS